We are unable to accept returns on any personalised products unless the fault has been made on our end. Any exceptions will be at our discretion. Any items that have not been personalised but wish to be returned have a 14 days after receiving to do so.
- Please double check all orders for spelling mistakes and fabric choices before completing the checkout, we can only accept returns if we have made the mistake.
- We will match in the colour of the font to the fabrics you have chosen, if you do have a preference please add it in the additional comments box at the checkout.
- Our limit for personalisation is 16 characters.
- Ribbons will be matched accordingly to the chosen fabrics, im afraid these are not available to choose individually.
Unfortunately, we are unable to manually enter discounts after the order has been completed.
- The butterflies & stars seen on some customers products are completely complimentary. We do not advertise that they are part of the product and are never guaranteed.
- Our packaging is subject to change and subject to availability. The satin bags are our packaging, they come as standard - we allow one satin bag per order, per customer. We do not offer additional satin bags.