Returns
We have a 30-day return policy on items that have not been personalised, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thecuddlecompany.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@thecuddlecompany.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We are unable to accept returns on any personalised products unless the fault has been made on our end. Any exceptions will be at our discretion. Any items that have not been personalised but wish to be returned have a 30 days after receiving to do so.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the product you receive is incorrect or faulty please email us at contact@thecuddlecompany.co.uk with the details and we will send you a free returns label so you can post the item back to us and we will have another resent to you.
We are unable to accept returns on any personalised products unless the fault has been made on our end. Any exceptions will be at our discretion. Any items that have not been personalised but wish to be returned have a 14 days after receiving to do so.*Please note all items that are incorrect or faulty must be returned back to us as new in their original state.
Our return address is
- The Cuddle Company,
- Unit 10 The Cuddle Company
- Manor Farm Business Centre,
- Manor Lane,
- IP9 2TD
