Delivery & Refund Policy


Our current standard dispatch time is currently 14 days
Standard delivery £4.50 - 7-10 day dispatch / Free delivery over £60.00 
Express Delivery £10.00 - 2-3 Day dispatch (Not including weekends & Bank Holidays)
You will receive two emails, one to confirm your order with us,
please read through this carefully for any adjustments you wish to make.
The second email will be your dispatch email to let you know your order has been shipped and is on the way. 
Orders are shipped with Royal Mail 48hr tracked service.

International Orders

Standard International Tracked within the EU £7.00
Please allow up to 10 days for your item to arrive once it has been shipped.
You may incur additional customs charges once your item has arrived in your country.

Returns Policy

If the product you receive is incorrect or faulty please email us at with the details and we will send you a free returns label so you can post the item back to us and we will have another resent to you.
We are unable to accept returns on any personalised products unless the fault has been made on our end. Any exceptions will be at our discretion. Any items that have not been personalised but wish to be returned have a 14 days after receiving to do so.
*Please note all items that are incorrect or faulty must be returned back to us as new in their original state.
Our return address is
The Cuddle Company,
Unit 10 The Cuddle Company
Manor Farm Business Centre,
Manor Lane,